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2585 Route 22 West, Union, New Jersey 07083 Directions
Service: (908) 379-7201
Parts: (908) 379-7202
Mercedes-Benz of Union - Service Center
Union, NJ
This rating includes all reviews, with more weight given to recent reviews.
3.3
36 Reviews
Call Service Center (908) 379-7200
3.3
36 Reviews
Write a review
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Mercedes-Benz of Union Hours Hours
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
36 Reviews of Mercedes-Benz of Union - Service Center
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November 05, 2023
SERVICE VISIT
Thank you for the great experience. Communication and sevice were great, which also included a uber pick. The vehicle was cleaned and polished. I was impressed. Highly recommended! Communication and sevice were great, which also included a uber pick. The vehicle was cleaned and polished. I was impressed. Highly recommended! More
by Graceful008grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Kaczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful 0
August 07, 2023
SERVICE VISIT
Their goal is to not have anything covered under the warranty. He tried to convince me a car that's 3 years old with 1 previous owner that leased it used an off market tire sensor🤦🏽‍♀️ so apparently warranty. He tried to convince me a car that's 3 years old with 1 previous owner that leased it used an off market tire sensor🤦🏽‍♀️ so apparently it was no longer covered. He was so rude. Made me sit there for 4 hours claiming they didn't have a courtesy car and the uber service was down. Then proceeded to get an uber for 4 white people and gave out 2 loaners. I was sooo late to work. More
by nikiea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Kaczynski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful 1
July 26, 2023
SERVICE VISIT
I’ve been a customer of Ray Catena for 40 years. I feel they are the best for customer service and for auto service. Would definitely recommend them I feel they are the best for customer service and for auto service. Would definitely recommend them More
by Mrtvn2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Manay
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Helpful 0
June 12, 2023
SERVICE VISIT
They are really selling cars, but they are the worse on the service center. It takes 1 month for you to schedule a service and hours to replace a tire. Go to other Mercedes dealers because I always have is the service center. It takes 1 month for you to schedule a service and hours to replace a tire. Go to other Mercedes dealers because I always have issues with this one. More
by Fernanda Silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Kazdan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Kaczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -
Jun 12, 2023 -
Mercedes-Benz of Union responded
Hello Fernanda,I apologize for the inconvenience. We strive to accommodate everyone of our clients needs in both sales and service everytime. I will research your account and reach out direct. Thank you, Dan Liguori
Jun 12, 2023 -
Jun 12, 2023 -
Fernanda Silva responded
Hi Dan, thanks for replying my review. When I wrote it, I was very frustrated because I had to wait 2 hours and 30 minutes to have my tire replaced. I think Mercedes is an expensive brand and their customer should have a better service. Next year, I am planning to get a brand new car and I would love to buy it from Mercedes, but I am not sure if I want to continue to have the same service. I always have to wait over a month to get a service done, for example my seat is not moving and I have to drive very uncomfortably until July 3. I believe it is a safety issue, because my husband can’t barely fit on the driver’s seat, he is very tall and the seat doesn’t adjust anymore. I truly hope you find a way to serve the clients better because we all love Mercedes. Thanks for your attention.
Helpful 0
January 28, 2023
SERVICE VISIT
I'm very satisfied with the entire service team, there were some delays but related to unavailability of parts, Jill did a wonderful job at my vehicle, very professional, thanks again. were some delays but related to unavailability of parts, Jill did a wonderful job at my vehicle, very professional, thanks again. More
by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Maloff
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Helpful 0
November 17, 2022
SERVICE VISIT
Did a great job with my car. Very fast Service. would def recommend to someone else Very fast Service. would def recommend to someone else More
by mbronner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bronner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful 0
September 06, 2022
SERVICE VISIT
Add my name to list of horrible service. Left my car there for service already PAID for as recommended by Harold ..called him after waiting 1 1/2 weeks for update bcuz he never called me, I Left my car there for service already PAID for as recommended by Harold ..called him after waiting 1 1/2 weeks for update bcuz he never called me, I was supposed to get call next day.. hmm next day hasn’t come yet..he has yet to call me with an update..it’s only been 3 week but who’s counting..left message for his supervisor to call me last week call was supposed to be next day. strange next day hasn’t come for her either..now I’m going over her head and send email to her boss and won’t stop until I get satisfaction for mistreatment I recvd. More
by Michelle.r.brunson
Recommend Dealer
No
Employees Worked With
Harold
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Helpful 1
August 08, 2022
SERVICE VISIT
This place is so poorly managed I don't know where to start. We made an appointment for our car to go into service and dropped it off on time almost 2 weeks ago. As of this writing, the car has not been start. We made an appointment for our car to go into service and dropped it off on time almost 2 weeks ago. As of this writing, the car has not been worked on. In a call with a service advisor, he takled about staff shortages. There was never any communication about extended wait times when we dropped off the car. I recently have had Toyota, Dodge and Honda service with other dealers go in and out. Not at Ray Catena. Now they can't be bothered with getting our car back to us. I will not be bringing my business back to this dealer. More
by SLIEF
Customer Service
Recommend Dealer
No
Employees Worked With
Mark in service
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Helpful 3
July 07, 2022
SERVICE VISIT
Since 2017, I have been leasing my Mercedes Benz from Ray Catena in Union, primarily due to the excellent service provided by Danny Ventura, Service Consultant, and Patricia Medina, Service Manager at theSer Catena in Union, primarily due to the excellent service provided by Danny Ventura, Service Consultant, and Patricia Medina, Service Manager at theService Dept. They always go above and beyond to help me when I have to bring the car in for service or repairs. I am treated like family and it feels good to know that they truly care about my experience and satisfaction. Although I am extremely satisfied with my 2022 C -Class car, I do not have any words to express how happy I am to be able to count on Danny and Patti when I need to. More
by Dora Arias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Medina and Danny Ventura
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Helpful 1
July 06, 2022
SERVICE VISIT
Three weeks for a simple sunroof problem. Zero contact nor update. Service Department should close. Zero contact nor update. Service Department should close. More
by gregoryodrummond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No name service
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